Process Mapping for Opportunities

Authors: Katharine Schlag, MSN, RN, John Voss, MD
Credit/contact hours: .25
Estimated time to complete: 15 minutes
Publication Date: March 19, 2020
Expiration date: March 19, 2026



Streamlining clinical or operational processes has the potential to improve efficiency, effectiveness, and staff and patient satisfaction, and also reduce variability and waste. Process mapping is one of a set of process analysis skills that promote a deeper understanding of a process and provide a mechanism to improve its flow and outcomes. In this module, we explore the advantages and opportunities using this skill can provide for quality improvement work. Many quality improvement professionals consider process mapping an essential skill for your toolkit.

Note: This course is eligible for ACPE credit.

You Will Learn

  • Define the value of process mapping in healthcare quality improvement
  • Describe the strengths and potential weaknesses of process mapping
  • Identify opportunities for process mapping

Method and medium:

Learners participate in the interactive learning modules by correctly answering multiple choice questions dispersed throughout. Learners will be prompted to try again, if a question is answered incorrectly.The course will open in a new tab – to exit the course, simply close the tab.