FAQ Page

  • Does CardioVillage offer free CEs?

    CardioVillage no longer offers free CEs. We moved to a subscription-based site so that we may offer more content that can be updated regularly and is mobile-friendly.

  • Who should I contact for technical support?

    The Service Center is available to assist learners Monday through Friday from 9:00 a.m. to 5:00 p.m. Eastern Time (ET). Contact the Service Center via email (support@cardiovillage.com) or phone (877-811-7054), or visit the Contact Us page.

  • What is the refund policy of this site?

    All sales are final once any learning content has been accessed. Refunded monies for learning content not yet accessed will be returned minus the payment portal processing fee.

  • What are the browser requirements?

    The site and courses are compatible with web browsers that have been updated within the past three years. Internet Explorer is no longer being updated or supported, so CardioVillage content will not work in the Internet Explorer browser. The site and courses are also available on mobile devices. Some hospital security settings and firewalls may prevent your coursework from checking off as complete; you may wish to complete your course content from a home network or have your hospital IT department whitelist this website.

  • Lost your password?

    Click the “Log In/Register” link in the top navigation, then click “Lost Your Password?” Enter your email address or username on the following page and you will be sent an email with a link that will allow you to reset your password. If you have technical difficulties, contact the Service Center.

  • How do I print my certificate?

    Course certificates become available after completing your course. Completed certificates will be emailed to you automatically, or you can download certificates by logging in to your account and clicking “My Certificates” under the “My Account” drop-down in the top right.

  • How long does my subscription last?

    You have access to your courses for 365 days after your subscription activation.

  • How do I purchase for members of my staff, group, or organization?

    Please contact support for bulk pricing.

  • How does the subscription model work?

    With our annual subscription model, your purchase gives you access to all current content on CardioVillage. In addition, you will be able to access any new content added during the twelve months of your subscription period. You can earn credit by completing as much of the available content as you wish.

  • Is my credit card charged automatically when my subscription ends?

    No. Once your subscription ends, you can resubscribe by logging in and going through the purchase process from the Pricing tab.

  • How do I share my thoughts about the site?

    Through our required evaluation form, we encourage feedback from learners. You can also use the form on the Contact page to share your thoughts; we want to hear from you!

  • How do I find content on CardioVillage?

    You can use the Course Categories filter on the My Courses page to explore the content offerings most relevant to you.

  • I finished a course but it isn’t marked as complete. Why?

    Be sure you have scrolled through the full course content, including the References section if available. Your course will not be marked as complete until you have scrolled through to the bottom of the screen and viewed all content.

  • What kind of CE Credits can I earn?

    For more information on the CE Credits offered on CardioVillage, please visit the Accreditation information page.

  • How many CE credits can I earn?

    Your annual subscription grants you access to all courses available on the website as well as any additional courses added throughout your one-year subscription period. The number of credits currently available is 61; of these, 22.25 are echocardiography-related.

  • How do I earn continuing education credits on CardioVillage?

    Credits are earned with course completion. When you complete a course, you will be asked to complete a short evaluation and will be able to select the type of credit you wish to claim. Your certificate will be emailed to you automatically, or you can download the certificate from the “My Certificates” area under the “My Account” drop-down in the top right.

  • Does CardioVillage submit CEs for me?

    In general, no. It is the participant’s responsibility to submit certificates and transcriptions to the governing accrediting agency. However, CardioVillage does submit participant completion information quarterly to ACCME for the purpose of granting ABA, ABIM, and ABP MOC credit. (Learners must have complete board name and number, legal name as registered with the board, and birthdate listed in their profile to have MOC Points reported on their behalf.)

  • How can I be sure my MOC credits are submitted?

    When you complete a course and claim your certificate of completion, be sure to select either “MOC Points” or “AMA PRA Category 1 Credit(s)TM Physician and MOC Points” from the drop-down asking what type of credit you are claiming.

  • Can I print a single certificate that will include credits for all the courses I have completed?

    No. Each course is its own accredited activity, and due to the rules of accreditation, each activity must have its own certificate.