Creating and Analyzing Process Maps

Authors: Katharine Schlag, MSN, RN, John Voss, MD
Credit/contact hours: .5
Estimated time to complete: 25 minutes
Publication Date: March 19, 2020
Expiration date: March 19, 2026



In another module we reviewed the advantages and opportunities when using process mapping to streamline clinical or operational processes. This module describes how to create and analyze a process map, from defining the start and end points, through visually depicting all process steps, to finally scrutinizing all points for variation, waste, and inefficiencies. This is a critical technique you will employ when faced with converting a poorly performing process to one that functions optimally and creates value for all stakeholders.

Note: This course is eligible for ACPE credit.

You Will Learn

  • Define common types of process maps
  • Describe techniques to map simple and complex healthcare processes
  • Describe qualitative and quantitative methods to analyze processes

Method and medium:

Learners participate in the interactive learning modules by correctly answering multiple choice questions dispersed throughout. Learners will be prompted to try again, if a question is answered incorrectly.The course will open in a new tab – to exit the course, simply close the tab.