General Site FAQs

Who should I contact for technical support?

The Service Center is available to assist learners Monday through Friday from 9:00 a.m. to 5:00 p.m. Eastern Time (ET). Contact the Service Center via email (support@cardiovillage.com) or phone (877-811-7054), or visit the Contact Us page.
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What is the refund policy of this site?

All sales are final once any learning content has been accessed. Refunds are not offered; however, you can cancel your subscription or stop auto-renewal of your subscription at any time.
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What are the browser requirements?

The site and classes are compatible with all web browsers that have been updated within the past three years. The site and courses are also available on mobile devices.
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Lost your password?

Click the “Log In” link in the top navigation, then click “Lost Your Password?” Enter your email address or username on the following page and you will be sent an email with a link that will allow you to reset your password. If you have technical difficulties, contact the Service Center.
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How do I print my certificate?

Course certificates become available after completing your course. To review all certificates for completed courses, click on “My Courses” in the main navigation and click the “Access Certificates” button for each course.
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How long do I have access to my course?

You have access to your courses for 365 days after membership activation.
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How do I purchase for members of my staff, group, or organization?

Please contact support for bulk pricing.
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How does the subscription model work?

With our annual subscription model, your purchase gives you access to all current content on CardioVillage. In addition, as new content is added, you will be able to access that as well during your subscription period. You can complete as much of the available content to earn credit as you wish.

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Is my credit card charged automatically when my subscription ends?

Yes, your card on file will be automatically charged to auto-renew your subscription so that your access to the content on CardioVillage is maintained. However, if you do not wish to renew your subscription, you can easily opt-out by clicking on “Your Account”, and then under “Subscription”, clicking “Cancel”. This will prevent any future charges to your account.
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Can I cancel my subscription?

You can cancel auto-renewal at any time. Cancelling your upcoming auto-renewal will not affect your current subscription and will not result in any refunds.
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Does cancelling my auto-renewal for the next year affect my current access period?

No. If you decide to cancel your auto-renewal early, you will still maintain full site access for the full length of your current subscription.
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Now that the site has changed, will I still have access to my past certificates?

You will not have access to your past certificates; however, if you need assistance with accessing past certificates, please contact technical support. We will be unable to claim any unclaimed credit for you, but we will happily help you with existing certificates.
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I am used to seeing content in the topic areas of Coronary Artery Disease, Echocardiography, Interventional Cardiology, Nuclear Cardiology, and Preventive Cardiology. Where are they?

Currently all courses are found within the Course Catalog/My Courses. As content on CardioVillage grows, it will be organized into four topic areas: Practicing Cardiovascular Medicine, Echocardiography, New Topics and Trends, and Fundamentals. These topic areas accomodate the new content created for CardioVillage and allow for a different way of organizing the content. Please take a few moments to explore the offerings.
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How do I share my thoughts about the site?

Through our required evaluation form, we encourage feedback from learners. You can also use the form on the Contact page to share your thoughts – we want to hear from you!
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How do I find content on CardioVillage?

You can use the filter and sort functionality found on the My Courses page to explore the content offerings. As more and more content is added to CardioVillage, new filters and sorting capabilities will be added to make it easier to find content relevant to you.

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FAQs Regarding Credits

What kind of CE Credits can I earn?

Accreditation and Designation Statement:

The University of Virginia School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. The University of Virginia School of Medicine designates each enduring material within for a maximum of 1 AMA PRA Category 1 Credit(s) TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

The University of Virginia School of Medicine and/or The University of Virginia School of Nursing Continuing Education, as accredited provider(s), awards each enduring activity within for a maximum of 1 hours of participation (consistent with the  designated number of AMA PRA Category 1 Credit(s)TM or ANCC contact hours) to participants who successfully completes this educational activity. The University of Virginia School of Medicine and/or The University of Virginia School of Nursing Continuing Education maintains a record of participation for six (6) years.

The University of Virginia School of Nursing Continuing Education is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation. The University of Virginia SONCE awards up to 1 contact hour per learning activity within for nurses who participate in this educational activity and complete the post-activity evaluation.

MOC Part II (ABMS) is awarded up to 1 Self-Assessment Credit (transcript awards both MOC and AMA) per learning activity within. Through the American Board of Medical Specialties (ABMS) and Association of American Medical Colleges’ (AAMC) joint initiative to create a wide array of Maintenance of Certification (MOC) Activities. CardioVillage has met the MOC requirements as a MOC Part II CME activity by the following ABMS Member Boards:

MOC Part II CME Activity

  • American Board of Emergency Medicine
  • American Board of Internal Medicine
  • American Board of Pediatrics
  • American Board of Radiology
  • American Board of Surgery
  • American Board of Thoracic Surgery

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How do I earn continuing education credits on CardioVillage?

Credits are earned with course completion. When you complete a course, you will be asked to complete a short survey and then you will be allowed select the type of credit you wish to claim, download, and print your certificate.
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Does CardioVillage submit CEs for me?

In general, no. It is the participant’s responsibility to submit certificates and transcriptions to the governing accrediting agency. However, it is the activity provider’s responsibility to submit participant completion information to ACCME for the purpose of granting ABIM and ABP MOC credit.
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I finished my course – where’s my certificate?

On your My Courses page, scroll to find the Completed section. You will see a list of the courses that you have completed, with a Certificate button. Click that button to begin the certificate process by completing a short survey on your learning experience. When you submit the survey, you can print your certificate immediately. Additionally, you can click that button to reprint your certificate at any time, if needed.
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Who accepts CEs from CardioVillage?

Please check with the accrediting body for your profession to confirm accepted credit types.
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What financial relationships need to be disclosed?

The University of Virginia School of Medicine, as an ACCME accredited provider, and The University of Virginia School of Nursing Continuing Education as an ANCC accredited provider, endorses and strives to comply with the Accreditation Council for Continuing Medical Education (ACCME) Standards of Commercial Support and with the American Nurses Credentialing Center (ANCC) Content Integrity Standards, Commonwealth of Virginia statutes, University of Virginia policies and procedures, and associated federal and private regulations and guidelines on the need for disclosure and monitoring of proprietary and financial interests that may affect the scientific integrity and balance of content delivered in continuing education activities under our auspices.The University of Virginia School of Medicine and School of Nursing require that all CE activities accredited through this institution be developed independently and be scientifically rigorous, balanced and objective in the presentation/discussion of its content, theories and practices.

All faculty presenters participating in an accredited CE activity are expected to disclose relevant financial relationships with commercial entities occurring within the past 12 months (such as grants or research support, employee, consultant, stock holder, member of speakers bureau, etc.). The University of Virginia School of Medicine and School of Nursing will employ appropriate mechanisms to resolve potential conflicts of interest to maintain the standards of fair and balanced education to the participant. Questions about specific strategies can be directed to the Office of Continuing Medical Education, University of Virginia School of Medicine or the University of Virginia School of Nursing Continuing Education, Charlottesville, Virginia.

The faculty, staff and planning committee of the University of Virginia Office of Continuing Medical Education and the University of Virginia School of Nursing Continuing Education have no financial affiliations to disclose.
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What non-FDA approved uses for pharmaceutical products and/or medical devices must be disclosed?

The University of Virginia School of Medicine and the University of Virginia School of Nursing Continuing Education requires that all faculty presenters identify and disclose any off-label uses for pharmaceutical and medical device products. It is recommended that each clinician fully review all the available data on new products or procedures prior to clinical use.
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Why does it say “Certificate Unavailable?”

Once you have completed the course the “Certificate Unavailable” button will say “Access Certificate” and you will be able to download your certificate.
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