Streamlining clinical or operational processes has the potential to improve efficiency, effectiveness, and staff and patient satisfaction, and also reduce variability and waste. Process mapping is one of a set of process analysis skills that promote a deeper understanding of a process and provide a mechanism to improve its flow and outcomes. In this module, we explore the advantages and opportunities using this skill can provide for quality improvement work. Many quality improvement professionals consider process mapping an essential skill for your toolkit.

Course Details

In this course, you will learn:
  • Define the value of process mapping in healthcare quality improvement
  • Describe the strengths and potential weaknesses of process mapping
  • Identify opportunities for process mapping

Method and medium:

Learners participate in the interactive learning modules by correctly answering multiple choice questions dispersed throughout. Learners will be prompted to try again, if a question is answered incorrectly.

The course will open in a new tab – to exit the course, simply close that tab.


Estimated time to Complete: 15 minutes
Credit/contact hours: .25
Expiration date: Mar 19, 2022
Publication date: Mar 19, 2020

User Rating: No ratings yet. Rating Details

Course Authors

Katharine Schlag, MSN, RN, FNP

University of Virginia Department of Medicine and Department of Pediatrics, Quality & Patient Safety

Learn More about Katharine Schlag, MSN, RN, FNP.

DISCLOSURE: This individual reports no relevant financial relationships with commercial entities.

John D. Voss, MD

Professor

Learn More about John D. Voss, MD.

DISCLOSURE: This individual reports no relevant financial relationships with commercial entities.