In another module we reviewed the advantages and opportunities when using process mapping to streamline clinical or operational processes. This module describes how to create and analyze a process map, from defining the start and end points, through visually depicting all process steps, to finally scrutinizing all points for variation, waste, and inefficiencies. This is a critical technique you will employ when faced with converting a poorly performing process to one that functions optimally and creates value for all stakeholders.

Course Details

In this course, you will learn:
  • Define common types of process maps
  • Describe techniques to map simple and complex healthcare processes
  • Describe qualitative and quantitative methods to analyze processes

Method and medium:

Learners participate in the interactive learning modules by correctly answering multiple choice questions dispersed throughout. Learners will be prompted to try again, if a question is answered incorrectly.

The course will open in a new tab – to exit the course, simply close that tab.


Estimated time to Complete: 25 minutes
Credit/contact hours: .5
Expiration date: Mar 19, 2023
Publication date: Mar 19, 2020

User Rating: No ratings yet. Rating Details

Course Authors

Katharine Schlag, MSN, RN, FNP

University of Virginia Department of Medicine and Department of Pediatrics, Quality & Patient Safety

Learn More about Katharine Schlag, MSN, RN, FNP.

DISCLOSURE: This individual reports no relevant financial relationships with commercial entities.

John D. Voss, MD

Professor

Learn More about John D. Voss, MD.

DISCLOSURE: This individual reports no relevant financial relationships with commercial entities.