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Creating and Analyzing Process Maps

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Course Details

Credit/contact hours: .5
Estimated time to complete: 25 minutes
Publication Date: March 19, 2020
Expiration date: March 19, 2026
Reviewed: March 18, 2023


In another module we reviewed the advantages and opportunities when using process mapping to streamline clinical or operational processes. This module describes how to create and analyze a process map, from defining the start and end points, through visually depicting all process steps, to finally scrutinizing all points for variation, waste, and inefficiencies. This is a critical technique you will employ when faced with converting a poorly performing process to one that functions optimally and creates value for all stakeholders.

Note: This course is eligible for ACPE credit.

You Will Learn

  • Define common types of process maps
  • Describe techniques to map simple and complex healthcare processes
  • Describe qualitative and quantitative methods to analyze processes

Method and medium:

Learners participate in the interactive learning modules by correctly answering multiple choice questions dispersed throughout. Learners will be prompted to try again, if a question is answered incorrectly.The course will open in a new tab - to exit the course, simply close that tab.

Katharine Schlag, MSN, RN, FNP

DISCLOSURE: This individual reports no relevant financial relationships with commercial entities.

John D. Voss, MD

John D. Voss, MD, is in the Division of General Medicine, Geriatrics and Palliative Care at the University of Virginia.

DISCLOSURE: This individual reports no relevant financial relationships with commercial entities.

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