1602589229
Using Theory to Plan Change

Bonnie Jerome-D'Emilia, MPH, RN, John Voss, MD

Quality Improvement

This module explains the two major change theories that can be used to implement change in a health system.

Est. time to complete: 20 minutes
Credit/contact hours: .25

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1602588588
Using Run Charts

John D. Voss, MD

Quality Improvement

In this module, we will describe how to prepare and interpret run charts, one of the most useful tools of quality improvement.

Est. time to complete: 20 minutes
Credit/contact hours: .25

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1602588303
Understanding Change in Health Care

Bonnie Jerome-D'Emilia, MPH, RN, John Voss, MD

Quality Improvement

Leading change requires empowerment of those who must create change, making them part of the process and encouraging ownership. Reinforcing change helps to counter resistance and to integrate changes into the environment.

Est. time to complete: 20 minutes
Credit/contact hours: .25

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1602588017
Recognizing Clinical Practice Variation

John D. Voss, MD

Quality Improvement

How can we understand when variation is desirable and when it is not? The solution lies in determining whether the variation you see serves a useful purpose.

Est. time to complete: 15 minutes
Credit/contact hours: .25

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1602587570
Collecting QI Data

John D. Voss, MD

Quality Improvement

In this module, we will discuss methods for determining what data you need and how you will collect it. Later modules describe the interpretation of quality data.

Est. time to complete: 15 minutes
Credit/contact hours: .25

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1599731111
Histograms and Pareto Charts

John D. Voss, MD

Quality Improvement

Histograms and Pareto charts are visual displays that help us answer these questions. These methods also provide clues about the types and causes of variation we see in our processes of care.

Est. time to complete: 30 minutes
Credit/contact hours: .5

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1599730630
Using Descriptive Data

John D. Voss, MD

Quality Improvement

This module is about summarizing data numerically, a branch of statistics called descriptive statistics.

Est. time to complete: 20 minutes
Credit/contact hours: .25

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1584532033
Process Mapping for Opportunities

Katharine Schlag, MSN, RN, John Voss, MD

Quality Improvement

In this module, we explore the advantages and opportunities using this skill can provide for quality improvement work. Many quality improvement professionals consider process mapping an essential skill for your toolkit.

Est. time to complete: 15 minutes
Credit/contact hours: .25

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1584532332
Creating and Analyzing Process Maps

Katharine Schlag, MSN, RN, John Voss, MD

Quality Improvement

This module describes how to create and analyze a process map, from defining the start and end points, through visually depicting all process steps, to finally scrutinizing all points for variation, waste, and inefficiencies.

Est. time to complete: 25 minutes
Credit/contact hours: .5

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1584532357
Analyzing Cause and Effect Processes

Katharine Schlag, MSN, RN, John Voss, MD

Quality Improvement

In this module, we explore techniques to tease out the underlying causes of process and systems problems that will give you confidence about where to focus your efforts as you redesign your process for the future.

Est. time to complete: 30 minutes
Credit/contact hours: .5

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1578314158
Multi-voting & Prioritization

Katharine Schlag, MSN, RN and John D. Voss, MD

Quality Improvement

This module describes two further tools in the idea generation group: multi-voting and use of a prioritization matrix.

Est. time to complete: 20 minutes
Credit/contact hours: .25

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1578313929
Brainstorming & Affinity Diagramming

Katharine Schlag, MSN, RN and John D. Voss, MD

Quality Improvement

This module describes the use of two tools for idea generation.

Est. time to complete: 20 minutes
Credit/contact hours: .25

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1578313546
Overview of QI Skills

Katharine Schlag, MSN, RN and John D. Voss, MD

Quality Improvement

In this module, we will review a summary of tools based on their indications and aims.

Est. time to complete: 15 minutes
Credit/contact hours: .25

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1572605131
Quality Improvement: Analyzing the Test of Change

John D. Voss, MD

Quality Improvement

In this module, we will describe a basic approach to analyzing quality improvement (QI) data. 

Est. time to complete: 15 minutes
Credit/contact hours: .25

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1572604926
Quality Improvement: Conducting a Test of Change

John D. Voss, MD

Quality Improvement

In this course, we describe how to pull together all the necessary materials, gain leadership support, recruit a troubleshooter, communicate with the team, and identify test pitfalls.

Est. time to complete: 20 minutes
Credit/contact hours: .5

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1572604434
Quality Improvement: Identifying and Collecting Data

John D. Voss, MD

Quality Improvement

In this final module about the Plan step of the PDSA cycle, we will review how to identify the quality data necessary to test the value of process changes you are planning to make.

Est. time to complete: 20 minutes
Credit/contact hours: .5

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1567513291
Quality Improvement: Designing a Test of Change

John D. Voss, MD

Quality Improvement

In this module we examine why a multidisciplinary team is essential in planning quality improvements.

Est. time to complete: 15 minutes
Credit/contact hours: .25

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1567513088
Quality Improvement: The PDSA Cycle, Themes and Aims

John D. Voss, MD

Quality Improvement

In this module we look at how to develop Themes and Aims, the first step of the Do Study Act (PDSA) cycle.

Est. time to complete: 20 minutes
Credit/contact hours: .25

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1567512864
Quality Improvement: The Big Picture

John D. Voss, MD

Quality Improvement

In this module we will take a look at the big picture of quality improvement–the view from 35,000 feet.

Est. time to complete: 20 minutes
Credit/contact hours: .25

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